Ring 999 if it is a life threatening emergency , e.g. if you are the patient has suffered a major accident or trauma, has severe chest pains, severe shortness of breath, loss of consciousness, severe bleeding or signs of stroke, even of the surgery is open.

After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays our answerphone will direct you to out of hours services.

On Thursday afternoon,  between 1.00pm to 6.30pm, an out of hours service is provided by Badger Medical Services who can be contacted on 0300 555 999.

If you have a non-critical medical condition, you should telephone NHS111 on 111.



NHS111 is the new three-digit telephone service that's been introduced to improve access to NHS urgent care services. Patients can use this number when they need medical help or advice and it's not urgent enough to call 999. NHS 111 operates a 24-hour nurse advice and health information service, providing confidential information on:

  • What to do if you or your family are feeling ill;
  • Particular health conditions;
  • Local healthcare services, such as doctors, dentists or late night opening pharmacies.
  • Self help and support organisations
  • Dial 111 from any phone

You can also obtain 24 hour general medical advice by telephoning NHS 111 or by visiting the NHS 111 website.


Out Of Hours Clinics - Walk-Centre

Opening times 9am to 8.30pm Monday to Sunday
(open bank holidays and weekends except Christmas Day)

Washwood Heath Urgent Care Centre
Washwood Heath Health and Wellbeing Centre
Clodeshall Road
Saltley B8 3SN
Tel: 0121 322 4310

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NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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