If your situation is life threatening please phone 999.

When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs immediate emergency care. An emergency is a critical or life-threatening situation. Please see NHS.uk for further information.

We have also prepared an emergency ambulance check-list.


AccuRx patient triage query

Check it's not an emergency

Call 999 if you or someone has:

signs of a heart attack (pain like a very tight band, heavy weight or squeezing in the centre of your chest)

signs of a stroke (face drooping on one side, can’t hold both arms up, difficulty speaking)

severe difficulty breathing (including choking, gasping or sudden swelling of the mouth, tongue or throat)

a seizure or fit (shaking or jerking, or unconscious & can’t be woken up)

heavy bleeding (spraying, pouring or enough to make a puddle)

a serious accident, or severe injuries, burns or scalds

tried to end your life (by taking something or harming yourself)

Deaf, hard of hearing or speech-impaired people can use 18000 to contact 999 using text relay or a textphone.


Your request will NOT be seen immediately, so call 111 if you don’t have an emergency but you have an urgent medical problem and you’re not sure what to do.

If none of the above are present, to use AccuRx* patient triage please continue with NHS login or you can use the NHS app.


Read our security & privacy policy for patients to find out about how Accurx facilitate your care securely and safely.

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NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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