Surgery News
Contact us online using AccuRx - Patient Triage
We now have an alternative way for you to contact the surgery for Non-Urgent queries.
We are encouraging patients who do not want to wait on the phone to please use this service.
This service will be unavailable on Friday's from 6.30pm, but will then be available again on Monday's at 8am. If you require medical assistance during these times please contact 111.
At Naseby Medical Centre we are now using AccuRx patient triage to allow us to consult with our patients online. You can:
- Seek medical advice online from Naseby Medical Centre – there will be a few simple
questions to answer about your condition so we can decide on the best course of action for you. It is
important to provide as much information as possible.
You will be asked how you want to be contacted, this could be via text, phone or video consultation (this function will depend on the signal). Please note it can take up to 3 days for the practice to respond.
If urgent, please contact the practice 0121 327 1878 - Send a non urgent query to our admin team – you can contact us with
referral queries, fit note/ sick note queries, medication requests etc. and the admin team can respond
quickly and efficiently with a two way text messaging system if they need more information. Please note
this can take up to 3 days for the practice to respond.
- Self Help information – AccuRx can signpost you to local NHS services including pharmacies or self-referral services.
Before you contact your practice, have you considered other ways to get help?
- pharmacists can prescribe medication
- they can diagnose and treat problems
- they can often see you the same day
Other services near you:
If you need help now, and you're not sure what to do
Go to 111.nhs.uk or call 111
If you think it's an emergency, you can
Go to A&E
Call 999
Please note if you need an urgent telephone triage appointment including you must ring the practice 0121 327 1878.
*AccuRx should not be used for emergencies. The system has inbuilt clinical knowledge to know that you may need help more quickly. In these cases, it may suggest you call the practice for more urgent medical advice.
Submit an online triage request
Virtual PPG
Do you want to join our Virtual Patient Participation Group
We have a terrific history with Patient Participation Group activity. We have recently relaunched the group and have some exciting new plans for 2024.
We realise that many patients are unable to attend meetings due to pressure from studies, work or family commitments but may want to have a say in what we do. You can play a very important role in the patient participation group by joining our virtual community.
As a member of the Virtual Patient Participation Group, you will receive a few emails a year requesting your opinion on a range of topics. You will also receive our quarterly newsletter, copies of monthly Health Promotion information and other information regarding Practice patient services.
To join the community, please either leave your email address with a receptionist or send a quick email to nasebymedicalcentrerecruitment@gmail.com
