Contact us online using AccuRx - Patient Triage

We now have an alternative way for you to contact the surgery for Non-Urgent queries.

We are encouraging patients who do not want to wait on the phone to please use this service.

This service will be unavailable on Friday's from 6.30pm, but will then be available again on Monday's at 8am. If you require medical assistance during these times please contact 111.


At Naseby Medical Centre we are now using AccuRx patient triage to allow us to consult with our patients online. You can:

1 Seek medical advice online from Naseby Medical Centre – there will be a few simple questions to answer about your condition so we can decide on the best course of action for you.  It is important to provide as much information as possible.
You will be asked how you want to be contacted, this could be via text, phone or video consultation (this function will depend on the signal).  Please note it can take up to 3 days for the practice to respond. 

IF urgent, please contact the practice 0121 327 1878

2 Send a non urgent query to our admin team – you can contact us with referral queries, fit note/ sick note queries, medication requests etc. and the admin team can respond quickly and efficiently with a two way text messaging system if they need more information.  Please note this can take up to 3 days for the practice to respond.

3 Self Help information – AccuRx can signpost you to local NHS services including pharmacies or self-referral services.  

Before you contact your practice, have you considered other ways to get help?

Find and consult a pharmacist

pharmacists can prescribe medication
they can diagnose and treat problems
they can often see you the same day

Get NHS self-help advice


Other services near you:


Urgent care services

Sexual health services

Pregnancy services

Mental health services

Find other NHS services


If you need help now, and you're not sure what to do

Go to or call 111

If you think it's an emergency, you can

Go to A&E

Call 999

Please note if you need an urgent telephone triage appointment including you must ring the practice 0121 327 1878.

*AccuRx should not be used for emergencies. The system has inbuilt clinical knowledge to know that you may need help more quickly. In these cases, it may suggest you call the practice for more urgent medical advice

Please click on the link start the triage service:



Website AccessibilityConditions and TreatmentsFind Local Services

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page