What is online access?
There are a number of different types of health record where accessing them is free. When you register for online access, by default you will receive basic online access only (click here for more information on this). We recommend that you download the NHS App which you can do from here; for more information on who can use the NHS app click here.
Legal Verification. All online requests must be supported with proof of identification and proof of address. Please ask Reception for a copy of the Acceptable Identity Evidence Policy.
How do I apply for online access?
First, you need to read and understand our Patient Information Leaflet which is available at Reception. After this, please ask Reception for a PATIENT ONLINE REGISTRATION FORM which should be completed and returned with proof of identification.
Detailed Coded Access
Further to the default basic access granted you also have a choice of receiving Detailed Coded Access. This will be continuously available to you via your online account.
Information is recorded in your Computer Record in a number of ways. You will only be given access to information that has been recorded as a “read code” during a consultation with a GP or Nurse. You will be able to see additional information added as an “Investigation” (Laboratory tests, height, weight, blood pressure etc). Please click here for more information on Detailed coded access.
Subject Access Requests
A request by a patient, or a request by a third party who has been authorised by the patient, for access under the GDPR (and DPA 2018) is called a Subject Access Request (SAR). If you want to see your health records, or wish a copy, please ask Reception for a Practice Subject Access Request(SAR) Form. Contact will, subsequently, be made by the Practice to arrange a time for you to come in and collect or read them. You don’t have to give a reason for wanting to see your records and there is no charge for this service. You will however be required to produce proof of identity before being allowed to read them. There will be no charge for this service.
The Practice will deal with your request as quickly as possible. The information should be available to you within 20 days of receipt of your accurately completed form and confirmation of consent. Under certain circumstances, this period can be extended to 3 months but we will keep you informed of the progress of your request during this extended period.
Authorised Consent
There may be circumstances when another person you know needs to speak on your behalf about your medical needs and/or require consented access to your online medical record. If you require this to be arranged, "you" the patient, are required to complete the following forms and processes. All parties involved with this will have to provide photographic identification at the practice before allowing any access.
To allow a person to discuss your medical care/management please ask Reception for a Patient Consent Form to allow a third party to discuss and represent you (no access to online services).
To allow a person to have proxy access to your online medical record please ask Reception for a proxy access consent form. Please ask Reception for our practice leaflet for considerations that should be made when issuing proxy access. Please note that this will not show COVID passes of other people.
To remove a person's consent you have previously granted or remove proxy access from another person please ask Reception for a consent removal form.
For any other questions you may have, please approach the practice and we will be happy to help.
Your Summary Care Record (SCR)
Please click here for more information on how the NHS use your SCR; read the advice carefully. You have the option of opting-out if you wish.
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